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FAQ

General Question?

What is SudaShip, Inc?

SudaShip is a USA based shipping company specializing in flat rate shipping suite cases/Packages from 50 USA states to Sudan. Sorry we currently don’t ship from Hawaii and Alaska. Our shipping requirements is 46 x 26 inches and suite case, package, box should not exceed 70 Ibs. We are small but growing shipping company that is dedicated to providing superior shipping services by utilizing the latest technology to accurately pick, store, and distribute your shipment. Moreover, we have a very dedicated and experience team in Sudan that will work tirelessly to ensure the quickest way to deliver your shipment to your beloved ones in Sudan.

What is the benefit of SudaShip over other shipping companies?
  1. Flat price shipping service
  2. Pick up service from business or home in all 50 USA states.
  3. Paying all customs fees and taxes in Sudan.
  4. Deliver package/pick up to receiver in Sudan home or business around Khartoum Metro Area.
Who is SudaShip, Inc is designed for?

SudaShip was designed for all but to limited to the following

  • Do you have any extra or used clothes, children clothes, shoes that you don’t need any more we can help you ship it to your family and friend back home in Sudan.
  • Do you have used or old children toys, books, sheets that are sitting around the house doing nothing that can be very useful for a family member or a friend back home.
  • Do you have access to giant retail stores that have sales all the time and items that can be purchased for cheap to be send back home and help the needy.
  • Do you have any school, music, English, math, or any subjects books that can be send back home to Sudan and help to develop the children and the youth of Sudan.
  • Do you have home accessories or dishes, cooking ware, kitchen items that can be send with a family member, friend or a person in need back home.
  • Do you have any used computer, laptop, iPad that can help a school or college student back home improve her/himself.
  • Do you have access to generic medication like multivitamin, or nutrition items that can aid a thick person or improve the general health of a young or old person.
  • Do you an old sport shoes, uniforms, small equipment’s, sport devices that are sitting around the home collecting dust that can send back home to that young boy or girl that can aid her/him in their physical development and keep them healthy.
  • Do you have those old phones or phone accessories that are sitting in your storage, closet or a box any where in your home collecting dust and occupying space in your home, we can help you send it to that person in Sudan we can really benefit from it.
  • Do you have or have access to any used or new college books that cover different types of specialization that can be send back home and aid many of our future generation young people.
  • Do you have access to general merchandise items that can beneficial for family member or friend back home.
  • Do you have that special person that you want to send him/her special gifts for wedding, engagement, graduation, or any special event that you may think about.
  • Do you have Video games or an old PlayStation that your relative or any family member kids might use it and be a valuable gift for him/her.
Why SudaShip, Inc does not ship from Alaska or Hawaii?

Due to the fact that shipping from those two states requires using air freight to USA mainland and that is very expensive. We are looking into figuring a way to add those two states to the states that we ship from.

Shipping Pricing.

What SudaShip, Inc flat price?
  1. $149 Drop off Suite-Cases, cardboard boxes, metal boxes (At our South Florida Warehouse)
  2. $199 Drop off Plastic or Cardboard Drum (Barrel) 55 Gallons (At our South Florida Warehouse) with maximum weight of 200 Ibs.
  3. $199 Pick-up services from home/business (All USA states excluding Hawaii and Alaska) Suite-Cases, cardboard boxes, metal boxes ONLY (No Barrel) maximum of 46 x 26 inches, and maximum weight of 70 Ibs.

In Case of Pick-up service: Any oversize or over 70 Ibs weight shipments will be eligible for extra charges, therefore, please make sure your shipment is meeting all above requirements. If you do have any question please contact our customer service Department.

What does SudaShip flat price include?
  1. Pick up service from business or home.
  2. Shipping to Sudan.
  3. Paying all customs fees and taxes in Sudan.
  4. Deliver package/pick up to receiver in Sudan home or business around Khartoum Metro Area.
When does SudaShip charge extra fees?

In case of pick up service: If the shipment weights more than 70 Ibs or exceeds 46 x 26 inches you will be charge additional fees (depending upon the fees we get charge from our shipping partner). In some cases, the extra fees can be hundreds of dollars, therefore, we strongly recommend following our weigh and measurement guidelines.
Other than that we do not have any hidden/extra fees what you see is what you pay.

Why there is price difference between your Pick up and Drop off service?

The pick up service prices usually is higher the drop off price because your shipment incurs additional cost like picking up, transport, and delivering your shipment to our warehouse.

Who pays the custom in Sudan?

SudaShip, Inc does as long as you avoid our restriction shipping items, and your shipment does NOT include items for commercial purpose. SudaShip, Inc is committed to highest level of customer services and satisfaction, therefore, after we pick up your shipment we don’t rest till we deliver it to your specified receiver.

How do I change or cancel an order?

We understand that life is full of surprises, that’s why we go out of our way to make changing or canceling your booking easy. Simply contact us by phone, email or chat and one of our shipping specialists will be glad to make the necessary adjustments. Our cancellation policy offers a full refund within three business days of the pick up date. Cancellation within three days of the pick up will be subject to a minimum cancellation fee $25 USD + the cost of shipping back to customer.

What payment do you accept?

We accept Visa, Master card, Amex, Money order, Cash.

Service Questions

What is the difference between your Pick up and Drop off service?

Pick up service is when we come to your business or home and pick up your shipment. Drop off is when you come to our warehouse in South Florida and drop off your shipment. You can notice the price difference between pick up and drop off service, and that is because of the additional cost involved in picking up, transport, and delivering your shipment to our warehouse.

Where can I drop off my Shipment?

At our South Florida Warehouse, Just call our office and schedule a date and time to drop off your shipment:

SudaShip, Inc
Contractors Business Park
2765 Vista Parkway Unit H-5
West Palm Beach, FL 33409

What size and weight of Suite Case package does SudaShip, Inc accept?

maximum of 24 x 22 x 10 inches, and maximum weight of 70 Ibs.

Does SudaShip, Inc accept ONLY suite cases for shipment?

No. We ship boxes, metal boxes as long as they meet our shipment requirements, maximum 24 x 22 x 10 inches and weight of maximum of 70 Ibs.

What are the requirement for shipping barrels?

ONLY drop off at our warehouse.

1- Barrel maximum capacity barrel is the 55 Gallons.
1. Plastic or Carboard barrel with maximum weight of 350 Ibs.

What barrels sizes does SudaShip ship?

We ship two sizes of barrels: Jumbo 75 gallons, Large 55 gallons.

Does SudaShip, Inc ship to all parts of Sudan?

Sorry, currently, we only ship door to door (Pick up service) in Khartoum, Khartoum North, and Omdurman metro areas. We are in the process of expanding our services to cover all the major cities in Sudan. We will keep you updated.

Does SudaShip, Inc ship to all parts of Sudan?

Sorry, currently, we only ship door to door (Pick up service) in Khartoum, Khartoum North, and Omdurman metro areas. We are in the process of expanding our services to cover all the major cities in Sudan. We will keep you updated.

How often do you ship to the Sudan?

We ship every few weeks. However, during the religious holidays like “ Eid Alfitar” and “Eid Aldahia” we ship more often.

Can I drop my shipment at your South Florida Warehouse?

Sure, just schedule date and time with our office to drop your shipment.

What is the main difference between dropping off the shipment at UPS store Vs having the shipment picked up from my home of business?

Drop off is fast and you are on with your life, pick up from home or business have a 2 – 4 hours window for the driver to come and pick up your shipment. And both options are good, it’s just matter of personal preference.

Why SudaShip, Inc does not ship from Alaska or Hawaii?

Due to the fact that shipping from those two states requires using air freight to USA mainland and that is very expensive. We are looking into figuring a way to add those two states to the states that we ship from.

Does SudaShip, Inc ship Plastic or Cardboard Drums (barrel) 55 Gallons?

es we do, but, the barrel it has to be drop off at our South Florida warehouse (No home/Business Pick up service).

Does Sudaship allow electronic shipping?

As long as you are sending NO more than two pieces of the same kind of electronic (preferably used electronic) and is intended for personal use only, no commercial use or reselling.

How long does it take my shipment to reach Sudan?

Generally speaking several weeks.

Do you ship by sea or air?

We ship by sea. However, soon we will be offering air services.

Why my shipment is taking so long to reach Sudan?

We seriously treat each shipment as if its ours, and we dedicate the best human power and latest technology to achieve that, but there are several factors that we can not control or predict like ocean freight time, weather, local transportation scheduling in Sudan, and Sudanese Custom agency processing time.

What payment do you accept?

We accept Visa, Master card, Amex, Money order, Cash.

Do you ship by sea or air?

We ship by sea. However, soon we will be offering air services.

Where do you pickup Shipment?

We provide a door-to-door shipment shipping service, so we can arrange a pickup from any home, office, or business. If you live in a gated community or large building the driver may not be able to come to your front door and in that case you may need to meet the driver in the lobby of your building.

Does SudaShip, Inc offer door to door service?

Yes, we currently have door to door service to selected destination (Khartoum, Khartoum North, and Omdurman Metro Areas)

Do I need to be home for pickup?

We recommend you be there, but, You do not need to be present for pickup and most clients simply leave their shipment with a doorman or in a safe location at their residence. Our standard pickup options include two or four hour windows depending on the city you live in.

Where is my pickup driver?

SudaShip, Inc does not guarantee pickups but we work with our logistics partners to ensure they happen seamlessly. If your pickup window has passed and your shipment isn’t picked up yet then the driver may be running late.

In the case of a missed pickup, please contact us immediately. It is our priority to coordinate with you and ensure your Shipments is picked up as soon as possible. There are a number of things you can do to ensure the pickup is successful.

  • Verify the accuracy of the address provided to the pick up driver.
  • Follow the pickup instructions like providing gate access and any special instruction to reach your residence or business.
  • Have Shipment ready one hour before the start of your pickup window
  • Ensure the driver has access to the pickup location

SudaShip, Inc will work with you to ensure the smoothest and pick up process.

Why is my pickup late?

SudaShip, Inc does not guarantee pickup windows but our logistics partners do everything in their power to pickup shipments within the specified pickup window. Drivers can run behind schedule for a number of unforeseen reasons such as traffic or last minute changes to their route in your area. Some drivers work as late as 8:00 PM in residential areas.

How do I change or cancel an order?

We understand that life is full of surprises, that’s why we go out of our way to make changing or canceling your booking easy. Simply contact us by phone, email or chat and one of our shipping specialists will be glad to make the necessary adjustments. Our cancellation policy offers a full refund within three business days of the pick up date. Cancellation within three days of the pick up will be subject to a minimum cancellation fee $25 USD + the cost of shipping back to customer.

How do I track my shipment?

Your shipment is under the watchful eye of our predictive tracking technology day and night from pickup to delivery. SudaShip’s tracking system allows you to track the status of your booking online:

How to view my booking history?

You can view your full booking history from the My Account section of our website. Once you sign in you should see your trip history listed on the dashboard.

Where do I find my receipt?

Your trip receipt is at the bottom of the confirmation email that was sent at the time of booking. If you require a more detailed receipt please contact us.

Why isn't my luggage tracking yet?

SudaShip, Inc works with a global network of logistics partners and some are better than others at providing real-time tracking information. There are two reasons why tracking may not be showing your luggage moving:

  • The Shipment has been collected but there is a delay in relaying tracking information
  • The shipment has not been collected yet

If your Shipment has not been collected yet, we often build extra time into our process and this doesn’t necessarily mean your shipment delivery will be delayed.
If you Shipment has been collected but you don’t see real-time tracking then please check back in a few hours.

Will I receive a delivery notification?

After your Shipment is safely delivered to its destination in Sudan you will receive a call or email from one of our office staff.

Is customs paperwork required?

SudaShip, Inc clients never have to fill out customs paperwork. Our team of international shipping specialists will identify, complete and submit all of the current Sudan customs forms required to clear your shipments through customs quickly and predictably. One of the benefits of using SudaShip, Inc is that our international shipping expertise is included in the price.

Can my relative/friend request to pick up the shipment from your warehouse in Sudan?

Absolutely, All they need to do is call our local office in Sudan and arrange date and time to pick up the shipment.

Does SudaShip, Inc ship from Sudan to USA?

In our next business expansion plan is to offer shipping from Sudan to the 50 USA states. Will keep you posted.

Does SudaShip, Inc offer air or expedited shipping service to Sudan?

This service is coming soon from all 50 states in USA.

Does SudaShip, Inc ship big items like furniture to Sudan?

No. but, we are currently working diligently with several freight companies to start offering this service. Will keep you updated.

Can I lock my luggage/suitcase?

Shipments must be unlocked as they may have to be opened as a normal part of the customs screening process. If shipments are locked and customs cannot open Item through other means, then the lock or seal may have to be broken, which may cause damage.

What is your guarantee?

SudaShip has one of the best shipment/luggage shipping guarantee on the planet and it is our way of saying you can count on us to get your shipment/luggage to Sudan, every time or we’ll make it up to you. Our Guarantee excludes delays caused by factors beyond our control including but not limited to customs delays, local or national weather conditions, natural disasters, ocean freight mechanical failures, or shipments containing prohibited items.

Booking System

How can schedule a pick up service?
  • There are two way to schedule pick up service. First is online, second by calling our office.
  • Click on the option to schedule a Pick Up service.
  • Choose time and location.
  • Provide pick up driver with pick up special instruction if any.
What is Electronic label?

System sends a label by e-mail to your recipient. The recipient prints the label and attaches it to the shipment.

Can I print shipping label using regular printer?

Yes. Make sure the print out is clear especially the bar codes. Place shipping label at shipment using strong shipping tape.

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